Frequently Asked Questions

Order & Payments

1. What is the stock availability ?
2. How do I modify my order, add or remove articles ?
3. What is the status of my order ?
4. What are the payment options for my country?
5. I have a problem with my discount/ coupon code

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Shipping & Delivery

1. Can I pick up my order?
2. Where do you deliver and what are the delivery costs and times?
3. How do I track & trace my delivery ?
4. How do I change my planned delivery, delivery address or date ?

Cancellations & Returns

1. I have an adapter or accessory missing with my Lemax delivery
2. How do I return or exchange a product ?
3. Trusted Shops guarantee
4. How do I cancel my order ?
5. What is the return guarantee or right of revoke?

Waranty & Repairs

1. What is my repair status ?
2. How do I send my product for repair ?
3. I received a defect or malfunctioning product
4. Trusted Shops guarantee

Customer Account & Loyalty

1. What are the customer loyalty program benefits?
2. I want to subscribe/unsubscribe from the newsletter
3. My customer account
4. I want to change my personal information
5. B2B

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About Us

1. Contact us
2. What are the general terms and conditions?
3. What is your Privacy & Cookies Policy?
4. Who are we?
5. Company information & legal mention