How do I cancel my order ?

Right to cancel

In the case of delivery of products:

1. In the case of the purchase of products, the consumer may withdraw from the contract without giving reasons for a period of 30 days. This cooling-off period shall begin on the day following that on which the product is received by the consumer or by a designated representative and communicated in advance by the consumer to the trader. To meet the cancellation deadline, it is sufficient for the customer to send his communication concerning the exercise of the right to cancel before the period has expired.
2. During this period, the consumer shall treat the product and its packaging with care. Unpack or use the product only to the extent necessary to assess whether he wishes to keep the product. If you exercise your right to cancel, you will return the product to the contractor with all accessories, if possible in the original condition and packaging, in accordance with the reasonable and clear instructions of the contractor.
3. In order to exercise the right to cancel, the consumer must inform the contractor: Growthefuture BV - Modelo Mondo, H.J.E. Wenckebachweg 49A, 1096 AK, Amsterdam, NL, service_uk@modelomondo.com, +31 2 04 70 44 22 of his decision to cancel this contract by a clear statement (e.g. an e-mail) and follow the clear and reasonable instructions given by the contractor at the time of the offer and/or, at the latest, at the time of the conclusion of the contract.

Costs in case of cancellation

1. If the consumer exercises his right to cancel, the contractor will reimburse all payments received from the consumer, except the costs of delivery, without undue delay and in any event not later than 14 days from the day on which he has been informed about the decision to cancel this contract.
2. The contractor will make the reimbursement using the same means of payment as used by the consumer for the initial transaction, unless they have expressly agreed otherwise; in any event, the contrator will not incur any fees as a result of such reimbursement. The contractor may withhold reimbursement until he has received the goods back or the consumer has supplied evidence of having sent back the goods, whichever is the earliest. The consumer shall send back the goods or hand them over to the contractor, without undue delay and in any event not later than 14 days from the day on which they communicate their right to cancel from this contract. The deadline is met if the consumer sends back the goods before the period of 14 days has expired. The consumer will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right to cancel

1. The contractor may exclude the consumer's right to cancel, provided that this is provided for in paragraphs 2 and 3. The exclusion of the right to cancel shall apply only if the contractor has clearly indicated this in the offer, at least sufficiently in advance of the conclusion of the contract.
2. The exclusion of the right to cancel is only possible for products:

(a) that the contractor has performed the services in accordance with the consumer's specifications;
(b) which are clearly of a personal nature;
(c) which by their nature cannot be returned;
(d) which may rot or age rapidly;
(e) the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

As well as for:

(f) newspapers and magazines sold by issue;
(g) audio and video recordings and computer software the seals of which have been broken by the consumer;